In Call Centers it ought to be maintained that without much wastage of time, clear-cut conformity to certain standards ought to be there. Along with this, if a customer deserves everything offered on a platter, the Rep ought to offer the same as 'do as desired by the customer' remains the motto.
Years ago technical support being offered through call, chat conversation or email was simply unthinkable. Today no business thrives without it. The best part is that technical assistance provided through non-vocal means, allows customers to express their views as and when they want, without any difficulty at all. Customers might act furiously as a technical issue crops up and demands a stitch in time. Impatience on the customers’ part doesn’t mean similar response from an executive who acts very much like a quack. Professionalism is the key. Like it is said, "If you want to gather honey don't kick over the bee hive." Where patience is the name of the game, nothing else would work. Pacifying the customer who might say that he or she is a total novice when it comes to technical aspect of things is an important task which if not cleverly done, could result in a blunder!
Years ago technical support being offered through call, chat conversation or email was simply unthinkable. Today no business thrives without it. The best part is that technical assistance provided through non-vocal means, allows customers to express their views as and when they want, without any difficulty at all. Customers might act furiously as a technical issue crops up and demands a stitch in time. Impatience on the customers’ part doesn’t mean similar response from an executive who acts very much like a quack. Professionalism is the key. Like it is said, "If you want to gather honey don't kick over the bee hive." Where patience is the name of the game, nothing else would work. Pacifying the customer who might say that he or she is a total novice when it comes to technical aspect of things is an important task which if not cleverly done, could result in a blunder!
